Error 500 – Asset Cleanup

  • Resolved lualuadela

    (@lualuadela)


    2 years, 11 months ago

    Hello. I found some error in some of my products pages. The menssage is the following:

    Note: The checked URL returned an error when fetching the assets via AJAX call. This could be because of a firewall that is blocking the AJAX call, a redirect loop or an error in the script that is retrieving the output which could be due to an incompatibility between the plugin and the WordPress setup you are using.

    Here is the response from the call:

    Status Code Error:500 * for more information about client and server errors, check this link.

    When you open the url, the page is completelly white, i mean, no content.

    How can I fix it?

    Thank yu!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Gabe Livan

    (@gabelivan)

    2 years, 11 months ago

    @lualuadela, indeed, there’s a problem with the URL. When you access it, there’s an error at the bottom of the page: “Ha habido un error crítico en esta web.“. If you install and configure the Error Log Monitor (easiest option) plugin OR check the error logs from your hosting company, you should notice the errors related to this page. The actual PHP error is not printed to the user often for security reasons.

    Let me know if Asset CleanUp will still not work after fixing this. There’s no way for the plugin to fetch the information because you have that error that halts the fetching of the whole page. If the error you’re noticing after you set up “Error Log Monitor” is actually from /wp-asset-clean-up/ directory, let me know, and I could investigate this.

Viewing 1 replies (of 1 total)

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