Error 500 Connecting Jetpack

  • sherware

    (@sherware)


    10 years, 5 months ago

    I just downloaded and activated Jetpack 3.9.1 and get a server error 500 when I click the Connect To WordPress button.

    I’ve tried disabling all of my other plugins.
    I’ve deleted the Jetpack plugin folder and manually downloaded and installed.
    I’ve checked PHP memory and it’s set to 256M.

    Not sure what else to check.

    Phil

    https://ww.wp.xz.cn/plugins/jetpack/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    10 years, 4 months ago

    I’m sorry to hear you’ve run into issues.

    Could you check your server error logs around the time when you experienced the issue, to find out more about the error?

    If you don’t know how to access your server error logs, your hosting provider should be able to help.

    Let me know how it goes.

    Thread Starter sherware

    (@sherware)

    10 years, 4 months ago

    Here’s the log entries from the server 500 error.

    2016-01-25 13:06:58 10.138.41.219 GET /wp-content/plugins/jetpack/_inc/fonts/jetpack/jetpack.woff - 80 - 104.138.206.171 Mozilla/5.0+(Windows+NT+10.0;+WOW64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/47.0.2526.111+Safari/537.36 404 3 50 37
2016-01-25 13:07:46 10.138.41.219 POST /wp-cron.php doing_wp_cron=1453727262.5924570560455322265625 80 - 184.73.254.165 WordPress/4.4.1;+http://philsherwood.com 500 0 64 4142
2016-01-25 13:07:46 10.138.41.219 GET /wp-admin/admin.php page=jetpack 80 - 104.138.206.171 Mozilla/5.0+(Windows+NT+10.0;+WOW64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/47.0.2526.111+Safari/537.36 200 0 0 5309
2016-01-25 13:07:48 10.138.41.219 GET /wp-content/plugins/jetpack/_inc/genericons/genericons/genericons.css ver=3.1 80 - 104.138.206.171 Mozilla/5.0+(Windows+NT+10.0;+WOW64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/47.0.2526.111+Safari/537.36 200 0 0 247
2016-01-25 13:07:48 10.138.41.219 GET /wp-content/plugins/jetpack/_inc/jp.js ver=3.9.1-20121111 80 - 104.138.206.171 Mozilla/5.0+(Windows+NT+10.0;+WOW64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/47.0.2526.111+Safari/537.36 200 0 0 140
2016-01-25 13:07:48 10.138.41.219 GET /wp-content/plugins/jetpack/css/jetpack-admin.min.css ver=3.9.1-20121016 80 - 104.138.206.171 Mozilla/5.0+(Windows+NT+10.0;+WOW64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/47.0.2526.111+Safari/537.36 200 0 0 519
2016-01-25 13:07:48 10.138.41.219 GET /wp-content/plugins/jetpack/_inc/fonts/jetpack/jetpack.woff - 80 - 104.138.206.171 Mozilla/5.0+(Windows+NT+10.0;+WOW64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/47.0.2526.111+Safari/537.36 404 3 50 34
2016-01-25 13:07:48 10.138.41.219 GET /wp-content/plugins/jetpack/images/the-cloud-sm.svg - 80 - 104.138.206.171 Mozilla/5.0+(Windows+NT+10.0;+WOW64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/47.0.2526.111+Safari/537.36 404 3 50 63
2016-01-25 13:07:48 10.138.41.219 GET /wp-content/plugins/jetpack/images/connect-plug.svg - 80 - 104.138.206.171 Mozilla/5.0+(Windows+NT+10.0;+WOW64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/47.0.2526.111+Safari/537.36 404 3 50 35
2016-01-25 13:07:48 10.138.41.219 GET /wp-content/plugins/jetpack/_inc/fonts/automatticons/automatticons.woff - 80 - 104.138.206.171 Mozilla/5.0+(Windows+NT+10.0;+WOW64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/47.0.2526.111+Safari/537.36 404 3 50 45
2016-01-25 13:07:48 10.138.41.219 GET /wp-content/plugins/jetpack/images/jetpack-logo.svg - 80 - 104.138.206.171 Mozilla/5.0+(Windows+NT+10.0;+WOW64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/47.0.2526.111+Safari/537.36 404 3 50 89
2016-01-25 13:07:49 10.138.41.219 GET /wp-content/plugins/jetpack/_inc/fonts/automatticons/automatticons.ttf - 80 - 104.138.206.171 Mozilla/5.0+(Windows+NT+10.0;+WOW64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/47.0.2526.111+Safari/537.36 200 0 0 271
2016-01-25 13:08:00 10.138.41.219 POST /wp-admin/admin-ajax.php - 80 - 104.138.206.171 Mozilla/5.0+(Windows+NT+10.0;+WOW64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/47.0.2526.111+Safari/537.36 200 0 0 1601
    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    10 years, 4 months ago

    It seems that some files are missing from your Jetpack folder. Could you try to log in to your site via FTP or CPanel, and delete the existing Jetpack plugin folder, and reinstall the plugin manually as explained here:
    http://codex.ww.wp.xz.cn/Managing_Plugins#Manual_Plugin_Installation

    You’ll find the Jetpack plugin folder here:

    wp-content
   plugins
     jetpack - DELETE THIS FOLDER

    If you’re not sure how to do this, you can ask your hosting company for help. They should also have documentation explaining how to edit or remove files from your site using FTP or a File Manager in your admin panel.

    Let me know how it goes.

    swagmaster1

    (@automotiveseo)

    9 years, 5 months ago

    The PressForward plugin was interfering. I disabled it, and now Jetpack is good

Viewing 4 replies - 1 through 4 (of 4 total)

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