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  • Plugin Support Emily Wilson

    (@emilywil)

    Hello @seaghanmoriarty

    Thank you for choosing our plugin.

    We apologize for the inconvenience.

    There might be a conflict on your website triggering this problem. To troubleshoot, deactivate all plugins except WooCommerce and the discount plugin. Test the functionality; if it works correctly, reactivate the plugins one by one to pinpoint the one causing the issue.

    Also, you can try it with another theme too. It can be an issue with your theme cart module too.

    You can try the same discount on our demo website to ensure that it is working fine.

    If the above tip can’t help you, please enable debugging on your website and let us know more details about the error message.

    Add below lines to your wp-config.php file to enable debugging and debug log.
    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_LOG’, true );

    After enabling debug and getting errors inside the debug.log file disable debugging by setting true to false in above lines like the below example.
    define( ‘WP_DEBUG’, false );
    define( ‘WP_DEBUG_LOG’, false );

    I hope it helps.

    Best regards

    • This reply was modified 10 months, 2 weeks ago by Emily Wilson.
    Thread Starter seaghanmoriarty

    (@seaghanmoriarty)

    Thanks Emily – I will try the above!

    Plugin Support Emily Wilson

    (@emilywil)

    You are welcome. 😀

    Best regards

Viewing 3 replies - 1 through 3 (of 3 total)

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