Error 500 on MAJ

  • Resolved mahii-conception-pro

    (@mahii-conception)


    5 years, 8 months ago

    Hi !

    I update all my plugins and theme and wordpress core and yoast is causing error 500 on my website. I don’t understand why. It’s not displaying any messages on error logs

    I gave you the link but you must be logged in to view the website but I can’t send it here.

    Thank for your help

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Maybellyne

    (@maybellyne)

    5 years, 8 months ago

    Hello @mahii-conception,

    Thanks for reaching out. We are sorry Yoast SEO is causing the HTTP error 500 on your site. If you’re unable to log into your WordPress dashboard anymore due to the error, please remove the wordpress-seo/ directory directly from your server under the /wp-content/plugins/ directory using FTP. This will resolve the error and you’ll get access to your WordPress dashboard again.

    An HTTP 500 error is a generic server error and your web hosting provider should be able to provide some guidance as to why it occurred. In the meantime, can you confirm that your site meets the plugin requirements? For more information on all of the plugin requirements, you can refer to this article — https://yoast.com/help/plugin-requirements/.

    Fabien Charrasse

    (@fabiencharrasse)

    5 years, 8 months ago

    Hello, I’m also getting 500 errors on the pages (only post type = page, excluding homepage, blog page, CPT, taxonomy and term)
    I restarted the update process several times by doing the updates one by one and the error 500 is triggered just after updating Yoast.

    Error logs don’t seem to help:

    [25-Sep-2020 14:14:09 UTC] PHP Fatal error:  Allowed memory size of 536870912 bytes exhausted (tried to allocate 32768 bytes) in /home/xxx/public_html/xxx/wp-content/themes/vinci/builder/top-banner.php on line 1
[25-Sep-2020 14:14:09 UTC] PHP Fatal error:  Allowed memory size of 536870912 bytes exhausted (tried to allocate 262144 bytes) in /home/xxx/public_html/xxx/wp-includes/pomo/entry.php on line 89
[25-Sep-2020 14:14:09 UTC] PHP Fatal error:  Allowed memory size of 536870912 bytes exhausted (tried to allocate 32768 bytes) in Unknown on line 0

    This errors also appears :

    [25-Sep-2020 14:31:12 UTC] PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 53248 bytes) in /home/xxx/public_html/xxx/wp-includes/functions.php on line 4669

    [25-Sep-2020 14:34:51 UTC] PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 262144 bytes) in /home/xxx/public_html/xxx/wp-includes/wp-db.php on line 2131

    The file top-banner.php only contains a php tag open. Strange thing: if I empty this file and refresh the page, it displays without error but without the contents of the file. If I then put back the original content of my file and refresh the page, the page loads without problem. The “top-banner.php” file is loaded on all the pages and I have to do this manipulation individually on all the pages to avoid having a 500 error.

    I think there is an infinite loop somewhere in the Yoast update that is filling up memory.

    Hope it helps

    • This reply was modified 5 years, 8 months ago by Fabien Charrasse. Reason: Edit : add another error
    • This reply was modified 5 years, 8 months ago by Fabien Charrasse. Reason: another error
    • This reply was modified 5 years, 8 months ago by Fabien Charrasse.
    devnihil

    (@devnihil)

    5 years, 8 months ago

    @fabiencharrasse We are sorry you’re having this issue. Per the forum guidelines, we ask that you please create a separate topic for the issue you are experiencing.

    That way it’s easier to track issues and provide assistance on your specific concerns on your specific site. Plus, you will get your own alerts for the issue rather than someone else’s. You may make a new topic here: https://ww.wp.xz.cn/support/plugin/wordpress-seo/#new-post.

    devnihil

    (@devnihil)

    5 years, 8 months ago

    We are going ahead and marking this issue as resolved due to inactivity. If you require any further assistance please create a new issue.

Viewing 4 replies - 1 through 4 (of 4 total)

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