"Error 500 Unable to handle request" when activating plugins

  • Resolved Dreamscape2

    (@dreamscape2)


    9 years, 11 months ago

    Hi. I’ve just taken over a site for a client. I’m using The7 theme, but when I try to install plugins I get an error message saying “Unable to handle request – Error 500”. The front-end shows up fine though, it’s just the back-end that gets the error message
    I’ve tried everything. I’ve changed permissions, I’ve increased the memory limit. I’ve disabled all the plugins and reactivated them one at a time, but it’s a different plugin that triggers this every time. I started wondering if there’s a limit on the amount of plugins or something to that effect.
    Could the php or MySQL versions be a problem?
    The other thing that boggles the mind is that WP is updated to the newest version, but it’s still showing the old version’s dashboard (the one that has “Links” in the side menu). Pleeeeeease help? What am I missing?

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  • esmi

    (@esmi)

    9 years, 11 months ago

    Try checking your site’s error logs for a more specific error message. Your hosts should be able to help you accessing your site’s error logs.

    Thread Starter Dreamscape2

    (@dreamscape2)

    9 years, 11 months ago

    Just after I posted, I realised I had missed one of the limits in the php.ini file. Here’s what fixed it:

    max_execution_time = 180
    max_input_time = 180
    memory_limit = 256M
    upload_max_filesize = 64M
    post_max_size = 64M

Viewing 2 replies - 1 through 2 (of 2 total)

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