• Resolved golded

    (@golded)


    hello,

    when i save a page with elementor, there is an error 500. I i disable your plugin it works…

    yoast version 25.6 

    wordpress version 6.8.2

    Astra version : 4.11.9

    Thanks for your help

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Maybellyne

    (@maybellyne)

    Hello @golded,

    I’m sorry about your experience with Yoast SEO and Elementor. Server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, please ask your hosting provider to look for you.

    If you or your web host cannot pinpoint the cause, please provide us with a copy of the server error log for further investigation. As server logs can cover a large amount of time, please limit the error log to a few minutes before you generated the error to a few minutes after the error.

    If the server error log does not contain any errors at the time of the issue, please enable advanced WordPress debugging with the code here. This code requires that you change line 84 to point to a path on your server. Your web host can provide you with a secure path to save the error.log file.

    • This reply was modified 9 months, 4 weeks ago by Maybellyne.
    Thread Starter golded

    (@golded)

    hello,

    there isn’t any line about the problem in the logs…My hosting confirm me that it empty.

    regards

    Plugin Support Maybellyne

    (@maybellyne)

    Due to the nature of the issue, we’ll need to take a look at your setup. However, we are unable to do it here as this is a public forum. You could consider purchasing a Yoast SEO Premium subscription since it comes with email support. Then we can investigate the issue further directly on your setup privately.

Viewing 3 replies - 1 through 3 (of 3 total)

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