Error 500 when sending email

Resolved

(@btork)

Hello-

I’m using Post SMTP to send email through gmail. The emails go through but I’m getting an Internal Server error 500 and it’s preventing the contact form from displaying the success message.

Here’s the diagnostic.

Mailer: postsmtp
HostName: dugoutnorthbrook.com
cURL Version: 7.71.0
OpenSSL Version: OpenSSL/1.1.1d
OS: Linux a2plcpnl0078.prod.iad2.secureserver.net 2.6.32-954.3.5.lve1.4.89.el6.x86_64 #1 SMP Sat May 7 10:18:11 UTC 2022 x86_64
PHP: Linux 7.2.34 C
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=No, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
WordPress: 4.7.23 en_US UTF-8
WordPress Theme: Sport Child Theme
WordPress Plugins: Post SMTP, Ajax Event Calendar, Akismet Anti-Spam, Column Shortcodes, Contact Form 7, Dropbox Backup & Restore, Duplicator, Envato WordPress Toolkit, Anti-Malware Security and Brute-Force Firewall, Image Widget, itemprop WP for SERP (and SEO) Rich snippets, P3 (Plugin Performance Profiler), Pricing Table by Supsystic, Revolution Slider, Shortcodes Ultimate, Page Builder by SiteOrigin, Sport Core Plugin, Sport Shortcodes Plugin, Sport Widgets Plugin, Team Booking, Team Members, Timetable Responsive Schedule For WordPress, Wonder Video Embed, WordPress Importer, Yoast SEO, WP Maintenance Mode, Social Feed by Arrow Plugins
WordPress wp_mail Owner: /home/h0flarkeji4n/public_html/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args
WordPress phpmailer_init Action(s): wpcf7_phpmailer_init
Postman: 2.1.6
Postman Sender Domain (Envelope|Message): dugoutnorthbrook.com | dugoutnorthbrook.com
Postman Prevent Message Sender Override (Email|Name): No | No
Postman Active Transport: Gmail API (https:oauth2://www.googleapis.com:443)
Postman Active Transport Status (Ready|Connected): Yes | Yes
Postman Deliveries (Success|Fail): 31 | 1

Viewing 15 replies - 1 through 15 (of 18 total)

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Plugin Support M Haseeb
(@haseeb0001)

3 years, 9 months ago

Hi @btork

Hope you are doing good.

The HTTP status code 500 is a generic error response. It means that the server encountered an unexpected condition that prevented it from fulfilling the request. This error is usually returned by the server when no other error code is suitable.

You need t talk to your hosting support or try to increase your website WordPress memory and then check.

Thanks

Plugin Support M Haseeb
(@haseeb0001)

3 years, 9 months ago

@btork

Thanks

Thread Starter btork
(@btork)

3 years, 9 months ago

@haseeb0001

Is it possibly an issue with my gmail setup? When I disable Post SMTP everything works fine, but then it isn’t using smtp and just sending email through the default method. It’s weird that the email gets sent with Post SMTP but something fails after and prevents the success message.

Thanks.

Thread Starter btork
(@btork)

3 years, 9 months ago

@haseeb0001

I’d also like to note that the email gets sent but does NOT show in the Post SMTP email log, even though I have logging turned on.

Plugin Support M Haseeb
(@haseeb0001)

3 years, 9 months ago

@btork We are looking into it, and will share updates shortly.

Thanks

Plugin Support M Haseeb
(@haseeb0001)

3 years, 9 months ago

@btork

Issue fixed, please take backup of your website and upload the Beta 2.1.8 plugin from here and test.

Thread Starter btork
(@btork)

3 years, 9 months ago

@haseeb0001

Installed the beta, but same thing, the email goes through but just see the spinning wheel and get 500 error.

Plugin Support M Haseeb
(@haseeb0001)

3 years, 8 months ago

@btork

We are unable to reproduce the mentioned issue on our staging site. It seems like the theme or some other plugin is conflicting with the Our plugin Can you change the theme to WordPress default 2022 or deactivate the plugins one by one and check if the issue still persists or not?

Thread Starter btork
(@btork)

3 years, 8 months ago

@haseeb0001

The conflict is between Post SMTP and Contact Form 7. When Post SMTP is deactivated the success message works perfectly.

Also, emails sent through the contact form never show in the Log, although they are successfully sent via gmail.

Plugin Support M Haseeb
(@haseeb0001)

3 years, 8 months ago

@btork
Actually, I added Post SMTP and Contact from 7 on my fresh staging site and I tested, and its worked fine but when I added the CF7 google sheet plugin then I got the errors, so now our team is looking into this issue and will fix this asap and release the update soon.

Thanks
mserra
(@mserra)

3 years, 7 months ago
Hi, the same problem here, but I’m are not using CF7 google sheet plugin.

I’m with the CF7 5.6.3 and Post SMTP 2.1.9

With Post SMTP, only the first recipient receives the email. The form stucks sending email and I can seee this message on browser console…

https://MYSITE.TLD/wp-json/contact-form-7/v1/contact-forms/57677/feedback 500

and
```
Response {type: 'basic', url: 'https://MYSITE.TLD/wp-json/contact-form-7/v1/contact-forms/57677/feedback', redirected: false, status: 500, ok: false, …}
body
: 
(...)
bodyUsed
: 
false
headers
: 
Headers {}
ok
: 
false
redirected
: 
false
status
: 
500
statusText
: 
""
type
: 
"basic"
url
: 
"https://MYSITE.TLD/wp-json/contact-form-7/v1/contact-forms/57677/feedback"
Prototype
: 
Response
```
If I disable Post SMTP plugin, all work’s
Plugin Support M Haseeb
(@haseeb0001)

3 years, 7 months ago

@mserra

Which mailing service you are using with Post SMTP?

mserra
(@mserra)

3 years, 7 months ago

Thank’s for answer M Haseeb,

I’m using IONOS SMTP servers …

Type: SMTP
Mailer Type: PostSMTP
Mail Server: smtp.ionos.es
Port: 587
Security: STARTTLS
Authentication: Login

The WooCommerce order email, work’s well. The contact forms email not.

Plugin Support M Haseeb
(@haseeb0001)

3 years, 7 months ago

@mserra that’s not a Diagnostic test report, see here and share the report.

Thanks
mserra
(@mserra)

3 years, 7 months ago
Oh, sorry!
```
Mailer: postsmtp
HostName: ueolot.com
cURL Version: 7.64.0
OpenSSL Version: OpenSSL/1.1.1n
OS: Linux info 3.0 #1337 SMP Tue Jan 01 00:00:00 CEST 2000 all GNU/Linux
PHP: Linux 7.4.32 C
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=No, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
WordPress: 6.0.2 ca UTF-8
WordPress Theme: Real Soccer
WordPress Plugins: Akismet Anti-Spam, Classic Editor, Contact Form 7, Smash Balloon Custom Facebook Feed, Duplicate Page, Forget About Shortcode Buttons, Goodlayers Portflio Post Type, Goodlayers Shortcode, Goodlayers Importer, Goodlayers Soccer, Simple Calendar, Smash Balloon Instagram Feed, Master Slider Pro, MCE Table Buttons, Google Fonts Typography, Popup Maker, Post SMTP, Re-add text underline and justify, Redirection, Redsys WooCommerce, Category Order and Taxonomy Terms Order, TinyMCE Advanced, Twitter, Use Any Font, WooCommerce Checkout Field Editor, WooCommerce Subscriptions, WooCommerce, WordPress Importer, WP Google Maps
WordPress wp_mail Owner: /homepages/4/d266107377/htdocs/nova2017/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args
WordPress phpmailer_init Action(s): wpcf7_phpmailer_init, PostsmtpMailer->phpmailer_smtp_init
Postman: 2.1.9
Postman Sender Domain (Envelope|Message): ueolot.com | ueolot.com
Postman Prevent Message Sender Override (Email|Name): No | No
Postman Active Transport: SMTP (smtp:tls:login://smtp.ionos.es:587)
Postman Active Transport Status (Ready|Connected): Yes | Yes
Postman Deliveries (Success|Fail): 1993 | 5
Postman Email Log (Enabled|Limit|Transcript Size): Yes | 5000 | 128
```

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