Error 500 with admin-ajax.php

Hi there,

ParcelPanel is actively exploring the possibility of integration with YayMail.
Regarding the error you mentioned, can you take a screenshot or video so we can see the cause of the problem?

Best regards,
ParcelPanel order tracking
Jessie

Hi there,

We want more detailed information, here is an example screenshot of the information we need:
Network → Headers
Network → Preview

Best regards,
ParcelPanel order tracking
Jessie

Hi there,
After checking, we still need more information, can you provide the screenshot below? May I know your Yaymail version?

Thank you very much for your patience and support, we will do our best to solve the problem.

Best regards,
ParcelPanel order tracking
Jessie

Hi there,

Thank you for bringing the issue to our attention regarding the error that occurs when using our ParcelPanel plugin in conjunction with the Yaymail plugin. We have investigated the matter thoroughly with our technical team, and we can confirm that the error is caused by an Ajax request from the Yaymail plugin. We do not have any technical restrictions in place that would cause such an error. During our testing, we did not encounter this specific issue, and we have not received any reports from other users regarding this matter. Therefore, we are unable to further pinpoint and address the problem.

However, we would like to offer the following solutions and suggestions:

1. We sincerely recommend reaching out to the Yaymail team for assistance. Since their plugin seems to be triggering the error, they may be better equipped to help you resolve the issue.
2. If possible, please provide us with the relevant installation package. We would like to attempt installing it on our testing store to determine if we encounter the same problem. You can send the package to our email address: [email protected]
3. In order to investigate the problem directly on your store, we kindly request your shop’s permission. This will allow us to delve deeper into the issue and provide a more personalized solution.
   
   Username: ParcelPanel
   Our email: [email protected]
   The role needed: Administrator

Thank you for your understanding and cooperation in this matter. We remain committed to resolving the issue and ensuring the smooth operation of our ParcelPanel plugin. Please let us know if you have any further questions or concerns.

Best regards,
ParcelPanel order tracking
Jessie

Hi there,
So glad to hear that, and good luck with your business!
If you have any further questions, please feel free to contact us at any time!

Best regards,
ParcelPanel Order Tracking
Jessie