Ernesto Ruge,
Sorry you are having trouble with your back up. Have you submitted a support ticket yet? I didn’t see one for this email address so wasn’t sure if I had any additional information yet for you.
Please go to the link below and fill out the support request form. We recommend that you provide as much detail as possible and we’ll be in touch soon.
http://www.wpbackitup.com/support
Thanks.
wpbackitup
