Error adding signature to PDF

  • Resolved angelssin316

    (@angelssin316)


    6 years, 6 months ago

    First off let me say how much I love this plugin! It’s great and it will come in extremely handy. I truly appreciate your hard work

    My Issue is derived when I try and apply the signature (from the signature addon) to the pdf.

    the email I received contains a blank pdf file and the txt with the following error

    Error generating PDF: Failed to convert input image file to PDF: convert: unable to open image `/tmp/magick-22285zUUx7GI9MFJw’: No such file or directory @ error/blob.c/OpenBlob/2712.
    convert: unable to open file `/tmp/magick-22285zUUx7GI9MFJw’: No such file or directory @ error/constitute.c/ReadImage/540.
    convert: no images defined `/tmp/from_image_355d34fe5d85543f0145c07cc702215d.pdf’ @ error/convert.c/ConvertImageCommand/3210. at pdf-ninja.php:741

    I ran it a few times. I have tested it with different images and url and they all work fine. it just happens when I attempt to add the signature from the form to the pdf.

    any help would be greatly appreciated

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author maximum.software

    (@maximumsoftware)

    6 years, 6 months ago

    It would be helpful to replicate the problem. What plugin are you using for the signature field on your form? Would you mind providing a URL to an example signature file for testing purposes?

    Are you using the Pdf.Ninja API or something else as your PDF forms integration service?

    Thread Starter angelssin316

    (@angelssin316)

    6 years, 6 months ago

    Of course.

    Contact Form 7 Signature Addon is the plugin.

    http://aacademycl.ddns.net/wordpress/?page_id=318

    the error msg comes in the form of a txt file in the email it sends out with the PDF

    Yes, I’m using Pdf.Ninja API

    Plugin Author maximum.software

    (@maximumsoftware)

    6 years, 6 months ago

    I cannot reproduce your issue. It works perfectly in my environment. Most likely, there is some sort of plugin conflict or hosting environment issues. I can take a look at your WP installation if you don’t mind sending me your wp-admin login to admin at maximum dot software.

    Thread Starter angelssin316

    (@angelssin316)

    6 years, 6 months ago

    Sent

    Plugin Author maximum.software

    (@maximumsoftware)

    6 years, 5 months ago

    Note for other users: the problem was with the signature plugin not working properly in Windows hosting environment.

Viewing 5 replies - 1 through 5 (of 5 total)

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