Hi @camilo517, Sorry to hear you’re having issues with the plugin, we definitely want to try to help out. Just to get a handle on the situation you’re experiencing, could you provide a few more pieces of information to help us understand the issue?
– What plugin version are you using?
– Who is your hosting provider and can you check to see if they block access to the admin-ajax.php file for any reason?
– What PHP version are you using and what is the memory limit is set to?
– Is there any logging errors in the plugin’s logs tab (when it’s set to standard or debug)?
– Do you have any caching plugins or services running?
– Have you tried a fresh uninstall or reinstall?
Thanks in advance for these details. I’ll keep an eye out for your reply.
Thread Starter
Camilo
(@camilo517)
Hi
-Versión 2.1.10
-My own servers, is not blocked
-7.2.10 and 398MB
-I see the error in the error logs
-Wp rocket
-yes
@camilo517 the 403 error you’re seeing means that file is being blocked either by your host, or by a plugin. Can you make sure you’re not blocking POST’s to that file?
@camilo517 we’re going to be adding in some basic tools to make sure this file can receive the post request in a future release – but this could have to do with a plugin blocking the request, or possibly that your OpenSSL / cURL libraries need to be updated.
We’ll close this out for now – but if you are still having issues please do reach out to us, we’re more than happy to help.
Thread Starter
Camilo
(@camilo517)
I have everything updated
