Hi there @doywil,
Thanks for reaching out!
I’m sorry to hear that you’re having an issue when activating MailPoet.
Can you please advise if activating any other plugin results in the same error?
What MailPoet plugin version do you use?
Looking forward to hearing back from you!
Thread Starter
doywil
(@doywil)
Hi
I’m using MailPoet 3 version 3.88.0
Not able to update to 3.88.1
Clicking the update button shows Update failed error.
I have deactivated the plugin, I just checked activating Jetpack, Uncanny automator gave “Critical error on this site, check your email inbox for instructions” page. But I’m not getting a mail.
Clicking the update button shows Update failed error.
Could you please follow the instructions to re-install the plugin via FTP and let me know if it works?
Don’t worry, you won’t lose any data from the plugin.
I have deactivated the plugin, I just checked activating Jetpack, Uncanny automator gave “Critical error on this site, check your email inbox for instructions” page. But I’m not getting a mail.
I’m not sure if I understand this. Did the error trigger when you activated Jetpack?
Also, are you able to send newsletters but you are not receiving them? Is that it?
Thread Starter
doywil
(@doywil)
Hi,
I don’t have FTP, so I used the Cpanel File Manager. Here’s what I did:
1. I renamed MailPoet plugin folder, deleted the now deactive plugin as usual using wp admin
2. Uploaded the latest 3.88.1 version using File Manager in Cpanel, activated MailPoet as usual
Can you please advise if activating any other plugin results in the same error?
Not the same error, but a different one: “Critical error on this site” is triggered when activating Jetpack and Uncanny automator.
I’m not sure if I understand this. Did the error trigger when you activated Jetpack?
Yes, it is triggered when activating Jetpack and Uncanny automator.
Also, are you able to send newsletters but you are not receiving them? Is that it?
No, I have not been able to test sending mails yet. Can’t setup because:
`I get the following error in the admin panel, every time when I try to work after activating the plugin.
Web page not available
The web page at https://mysitexxxx.com/wp/wp-admin/ could not be loaded because:
net::ERR_HTTP_RESPONSE_CODE_FAILURE`
Hi there @doywil,
Hope you have been doing well. I just wanted to reach out here to see if you were still facing this issue, or if you were able to resolve it on your end already.
There have been a few MailPoet versions released since you were initially seeing the issue — if you do a full re-install with the latest version, do you see the same issue?
https://kb.mailpoet.com/article/258-re-installing-updating-the-plugin-via-ftp
You also mentioned, “Yes, it is triggered when activating Jetpack and Uncanny automator.” Do you see the issue with all plugins deactivated and only MailPoet activated?
