error after attempting to update plugin

  • boommoob3

    (@wiredacres)


    6 years, 9 months ago

    Hello,

    I have been experiencing an issue the last several times I have updated the ‘Email Subscribers & Newsletters’ plugin where after updating the plugin, I am redirected to a white page that displays what looks to be a php error similar to the following:

    “/home/<ACCOUNT>/public_html/wp-content/plugins/email-subscribers/includes/feedback/class-ig-tracker-v-1-0-8.phpNot Found”

    Once this page is displayed, I am unable to load my site, logout of WP, anything. I just see the above error message when visiting any page on the site. After maybe 2 minutes of refreshing, the error page goes away, the plugin has been updated, and the site functions as expected.

    This behavior is undesired and I would appreciate your help in resolving both why this is occurring and how to prevent this from occurring in the future.

    Thank you.

Viewing 1 replies (of 1 total)
  • Malay Ladu

    (@malayladu)

    6 years, 9 months ago

    Hi,

    It’s strange.

    It shouldn’t happen.

    Please let us know exact line number in a code from where this error is generated. You can get it from the log or form the error email which you received.

    We will take a look into it.

Viewing 1 replies (of 1 total)

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