Hello, can you please provide the URL of your site + versions of wordpress, woocommerce and plugin you use ?
thanks!
Hi, thank you for your fast response.
URL: http://www.dieetwinkelpure.be
Version WP: 4.3.2
Version WC: 2.4.8
Version Bpost Plugin: 1.0.19
I’ve configured everything in the admin panel on Bpost’s website.
I can tell it’s linked to the WordPress website because delivery fees are displayed correctly etc. The last step of the checkout procedure seems to be giving this error.
Thanks in advance.
Thanks for the additional information.
Indeed, we the SHM crashes at the end of the process.
It is somehow linked to the SHM backend configuration.
Can you please send us your bpost SHM account number ? We will ask bpost SHM team to have a look at your config.
You can email this information to [email protected]
Thanks beforehand.
Hello
Thanks again, I really appreciate the fast responses.
Could you please tell me which number is the SHM account number?
I have sent an e-mail with some information but I’m not sure it’s exactly what you need.
Kind regards.
email well received, the login you sent us seems the right info. We forward it to bpost, they will come back to you/us ASAP.
Hello, here is the root cause of the issue and how to fix it.
Cause: you have to define a valid default sender address in the SHM backend.
In your case following data is missing: city, street, nr.
Solution: go into SHM backend and fill in missing info.
Full details here: https://bpost.freshdesk.com/support/solutions/articles/4000070401-prerequisites-configuration-default-sender-address-and-price-range-configuration
Thanks, this fixed the problem!
Really appreciate this kind of support: very clear explanation, fast & friendly!
Keep up the good work.
Kind regards,
Glenn
We are glad your issue is solved 🙂
