Error after generating “File cannot be saved!” | ww.wp.xz.cn

Resolved rdfs
(@rdfs)

1 year, 7 months ago

Since today, after clicking the button to generate the label, an error occurs with the message “File cannot be saved!” and no label is created…

Please fix the issue 🙂

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Author Abdalsalaam Halawa
(@abdalsalaam)

1 year, 7 months ago

Hello @rdfs
Can you send the latest log into our email : ” dhlsupport [at] progressus.io “

Thread Starter rdfs
(@rdfs)

1 year, 7 months ago

Hello @abdalsalaam, where do I find the correct log?

Plugin Author Abdalsalaam Halawa
(@abdalsalaam)

1 year, 7 months ago

Hello @rdfs
you can find the logs in : WooCommerce > Status > Logs > dhl
We released a new version to fix an issue with the filesystem, can you check if this fixes the issue you faced ?

thank you

bezio75
(@bezio75)

1 year, 7 months ago

We had the same issue – update to 3.7.6 solved that.
But my wife was close to run havoc as of “nothing works here” – you know?

Regards,
Ingo

Plugin Author Abdalsalaam Halawa
(@abdalsalaam)

1 year, 7 months ago

@bezio75 Our apologies to her 😅 We will make sure to keep things running as always!

Thread Starter rdfs
(@rdfs)

1 year, 7 months ago

@abdalsalaam Perfect, the updated solved the error! Fantastic support, thx!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Error after generating “File cannot be saved!”’ is closed to new replies.

6 replies
3 participants
Last reply from: rdfs
Last activity: 1 year, 7 months ago
Status: resolved