Hi,
Can you try to re-save the settings on the settings page (Timeline Express > Settings).
The default values may not have been initialized properly. This is something that I need to take a look into in the free version.
Thanks,
Evan
Hello,
I tryed to “re-save” all the settings several times but I didn’t get any luck.
Also the “reset” button didn’t have any positive effect.
Can you suggest me any “manual” intervention? Maybe cleaning some database table or change some lines in the PHP code might help?
Thanks
Max
Are you getting the success message when you save the settings? Or does the page just refresh?
Things save via ajax so the page should not be refreshing. If it is, you most likely have a javascript error on the page which is causing some issue.
Evan
No I am not getting any success message. The page is reloaded but no change is saved.
What do you mean about javascript error? Do you think there might be some conflict with others plugin and / or the wordpress theme itself?
Max
Yes, if the page is just refreshing then you are probably running into a conflict with another plugin or the theme.
If you want to try disabling all of your plugins temporarily to try and save the settings on the settings page that would certainly help. Once saved, you can just re-activate the other plugins.
If that doesn’t work it may be the theme. But we can start with the plugins.
You can also try and diagnose the issue via your browsers developer console. Here is a helpful article : https://codex.ww.wp.xz.cn/Using_Your_Browser_to_Diagnose_JavaScript_Errors
Evan
When I am into the settings page, looking into the console (firebug) I get this:
SyntaxError: missing ) after argument list
and firebugs tells me this error is in the edit.php page
Can you hover over the source file name and see which file/plugin that it’s coming from? The file should be on the far right of that error. It looks like a link.
Disabling all the plugins and activating twentyfifteen theme instead of the previous theme didn’t have any positive effect.
When I hover the mouse I get this (this link will be active for 10 minutes)
http://img42.com/Ve9dO
hmm..it may be something with the translation file. Are you running your site in another language other than English?
Can you try switching it to English temporarily and trying to save the settings again?
Do you mean by changing the define (‘WPLANG’, ‘it_IT’) line in the wp-config file?
It depends what version of WordPress you are running. In the latest version you should be able to change things in the settings page, without having to edit the config file. If that doesn’t work then you’ll need to change it in the config file.
After changing language to English (US) this is working fine now: I don’t get any error in the timeline and I can save settings in the admin page, looks like ajax is working fine as well.
Thanks a lot for your support.
For the moment I can easily work in English, but I am not sure I can leave it this way, especially for the users and because I am using buddypress. Do you think you will get this sorted out in a future release?
Thanks again,
Max
Great,
I’m glad that temporarily helped fixed things. I’ll have to take a look at what may be causing the issue with the Italian translation.
I don’t speak italian so I may not be able to fix it, but I’m sure I can find the cause and remove that string from the translation array.
Evan
