• Resolved McFarnell

    (@mcfarnell)


    With the latest update (today?), my WordPress site went down and only says, “There has been a critical error on this website.”

    I suspected a plugin update, so I went in FTP and disabled any plugins that were recently updated. The site worked again, so I enabled them one-by-one. When I got to Send In Blue, the problem came back.

    I really want to use this plugin – how can I identify the root problem? Or can you do another update to resolve this issue? Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Sarah823

    (@sendinbluecustomercare)

    hello @mcfarnell ,

    Sorry to hear this and thanks for reporting.

    Our developers are taking a look now and I will be back in touch with more info as soon as possible.

    Speak soon,

    Sarah

    Sarah823

    (@sendinbluecustomercare)

    Hello @mcfarnell

    Thanks for reporting this and apologies!

    We have pushed a new release – version 3.1.12 – which will be available in the marketplace in a couple of hours time.

    Please do let me know how you get on.

    Sarah`

    Thread Starter McFarnell

    (@mcfarnell)

    @sendinbluecustomercare

    Thank you! Everything is working correctly again.

    Sarah823

    (@sendinbluecustomercare)

    @mcfarnell Great! Thanks!

    Sarah

Viewing 4 replies - 1 through 4 (of 4 total)

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