Plugin Author
WPKube
(@wpkube)
Hi @davil2008
I just added a “Test” comment on there and didn’t get an issue.
Looking at the screenshot you sent, on that line of the second file is part of WordPress code related to switching the WP install to maintenance mode, which usually happens when WordPress updates.
So it’s possible that an update got triggered at the same time as the comment being submitted which caused a problem.
Can you try again and let me know if you get the issue.
Thread Starter
Daniel
(@davil2008)
OK. I deactivated the plugin, for now. this error pops when you try to subscribe. I cn reactivate the plugin to see if the problem persists.
Plugin Author
WPKube
(@wpkube)
Hi @davil2008
I see the checkbox from StCR on there now and tried to comment and checked the checkbox to subscribe, it went fine.
Did you try subscribing again, did you get the issue?
Thread Starter
Daniel
(@davil2008)
That checkbox was jetpack’s. I forgot to activate the plugin, I’m now doing it.
Thread Starter
Daniel
(@davil2008)
OK, I activated. The text below the checkbox is your plugin’s. You can click the link to see what I mean.
Plugin Author
WPKube
(@wpkube)
Hi @davil2008
Not quite sure what’s going on, didn’t run into that issue before.
Are you able to check the error logs for the server. You can see those when you log in to the control panel on the hosting provider’s website. Exact location varies from hosting to hosting so can’t give an exact path to the error logs section.
The error should point to some specific file and line in the plugin. The screenshot of the error you sent before points to WP files. One was related to wptexturize and the other to WP switching to maintenance mode (which happens on updates).
Thread Starter
Daniel
(@davil2008)
So what am I supposed to check ?
Plugin Author
WPKube
(@wpkube)
The errors in the error log.
The error should point to some specific file and line in the plugin.
Similar to the errors in the screenshot https://ibb.co/1byG62y
But check if there are any that point to one of the files in the plugin, so as part of the path to the file it should contain /subscribe-to-comments-reloaded/
Thread Starter
Daniel
(@davil2008)
Thank you for your response. Unfortunately, I just experienced serious errors with my website, and I now have a 500 error on my website and wp-admin, so I’ll have to troubleshoot them before we fix this problem. I am very sorry, I’ll come back to you as soon as the problem is fixed.
Plugin Author
WPKube
(@wpkube)
Hi @davil2008
Issues with and without the plugin?
Then it’s probably not a bug, most likely that there’s simply a need for more memory, the combination of WP + theme + plugins needs more than the server has set as the maximum.
It’s a common issue and almost always resolved simply by contacting the hosting support and asking for memory limit to be increased.
You can read more about it and the potential fixes at wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/.
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This reply was modified 5 years, 10 months ago by
WPKube.
Thread Starter
Daniel
(@davil2008)
No, the issue occurred because I was editing the .htaccess file, and probably deleted something, which caused this 500 internal server error. I find it hard to believe that this is a memory issue. when I will fix my current issue however, we will be able to investigate this.
Plugin Author
WPKube
(@wpkube)
@davil2008
Ah, ok, let me know when it’s sorted out.
Thread Starter
Daniel
(@davil2008)
OK, I fixed the 500 error and the site is up and working again.
Plugin Author
WPKube
(@wpkube)
Hi @davil2008
Can you try the following:
- Go to WP Admin > StCR > Management Page
- Set “Virtual management page” to “No” and save changes
- Go to WP admin > Pages > Add New and create a page called “Comment subscriptions”, the permalink should be comment-subscriptions
- As the content of that page just add [stcr_management_page]
Publish that page and then try to subscribe to a post.
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This reply was modified 5 years, 10 months ago by WPKube.
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This reply was modified 5 years, 10 months ago by WPKube.
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This reply was modified 5 years, 10 months ago by WPKube.
Thread Starter
Daniel
(@davil2008)
OK, I did what you suggested, but now when I try to subscribe it brings me to a page that says :
This page isn’t working
justcook.co.il is currently unable to handle this request.
HTTP ERROR 500
see screenshot here :
https://ibb.co/8j1vzdL
