Error authenticating

  • Resolved glekar

    (@glekar)


    7 years, 7 months ago

    Hi,

    Lately we have recieved error messages when we try to autheticate the pardot plugin for wordpress. We enter our credentials but we only get: Cannot authenticate. Please check the fields below and click “Save Settings” again.

    Have tried the following:
    1.Clear Cache
    2. Reset all settings
    3. Re-installed the plugin
    4. Changed the password

    Any ideas?

    Glenn

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Cliff Seal

    (@cliffseal)

    7 years, 7 months ago

    Hi @glekar,

    Do you have IP security enabled?

    Thread Starter glekar

    (@glekar)

    7 years, 7 months ago

    Hi Cliff,

    No i can not find any ip security enabled. It used to work fine. But that does not mean it is not enbled. how do i figure it out?

    Glenn

    • This reply was modified 7 years, 7 months ago by glekar.
    Plugin Author Cliff Seal

    (@cliffseal)

    7 years, 7 months ago

    Sure. It’s worth checking in your Pardot instance, as that does disable the plugin’s ability to authenticate: https://help.salesforce.com/articleView?id=pardot_admin_ip_location_activation.htm&type=0

    If it is enabled, you’ll need to whitelist the IP address for your server. If that’s not it, we can take a look at what else might be happening.

    Thread Starter glekar

    (@glekar)

    7 years, 7 months ago

    Solved it by:

    1. The pardot user must not be synced with Salesforce. It must be a pardot only user.
    2, if you get the error message even with the Pardot only user try the following:
    3. Log out of pardot.
    4. Hit the lost pwd button. You get an email to reset the pwd.
    5. Open the PWD reset link in incognito/private mode browser and set a new pwd.

    Glenn

Viewing 4 replies - 1 through 4 (of 4 total)

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