error back up pliz help (500 Internal Server error)

  • shindaiki

    (@shindaiki)


    10 years, 6 months ago

    this is my info:

    System Info:

    Memory limit: 256M
    Maximum execution time: 30 seconds
    PHP version : 5.4.45
    MySQL version : 5.5.42
    Backup path : /home/******/public_html/dev/****/wp-content/uploads/wp-clone/
    Files : There are 6917 files to backup, and their total size is 823 MB. Database size is 14 MB.

    i press back up:
    stay charge a few min and then say:

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, webmaster@******.cl and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

    https://ww.wp.xz.cn/plugins/wp-clone-by-wp-academy/

Viewing 3 replies - 1 through 3 (of 3 total)
  • wpacademy

    (@wpacademy)

    10 years, 6 months ago

    it’s probably running out of resources. try this; click advanced settings, check ‘alternate zip method’, enter 999 into ‘maximum memory’ and ‘execution time’ boxes and click on backup.

    Thread Starter shindaiki

    (@shindaiki)

    10 years, 6 months ago

    i try that,and don’t work.

    wpacademy

    (@wpacademy)

    10 years, 6 months ago

    in that case you’ll have to exclude some folders. do you have any backup plugins?

Viewing 3 replies - 1 through 3 (of 3 total)

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