Error before to checkout page

  • Resolved dalgi

    (@dalgi)


    4 years, 1 month ago

    hello.

    I create a legacy form in my website. One of the user receive this error after they fill in the information and before to checkout page. This is the error:

    “Error: We are unable to recognise your session. Please refresh the screen to try again; otherwise contact your website administrator”

    I used billplz payment getaway from my website. I also need to know if fake email can make them receive this error?

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Rick Alday

    (@mrdaro)

    4 years, 1 month ago

    Hi there,

    I’m glad you reached out here.

    That error means that something is breaking the PHP session on the site. GiveWP uses PHP sessions to ensure that donors only have access to their own donation data (among other things). We have a detailed document that explains what a PHP session is, and how you can troubleshoot broken sessions: https://givewp.com/documentation/core/frequent-troubleshooting-issues/understanding-troubleshooting-user-access/

    The number one thing that causes sessions to mess up is caching. We also have a far-more-information-than-you-bargained-for article about caching and how you can leverage it on your GiveWP-powered website: https://givewp.com/documentation/resources/caching/

    If donors are getting the message you mentioned, it’s almost always an indication that the caching happening on your site on that page is pulling over the session from a previous visitor.

    I don’t know if you are using any caching plugins, but something either at the host level or in some other plugin is likely caching things and needs to be excluded from the list here.

    Plugin Support Matheus Martins

    (@matheusfd)

    4 years, 1 month ago

    Hi @dalgi.

    Do you still need assistance here? I’ll close this ticket for now but if you still need assistance with it, please reopen it and we’ll happily assist you.

    If you have other issues, you can open a new ticket and we’ll help you there too.

    Thanks for using GiveWP! Have a great day.

Viewing 2 replies - 1 through 2 (of 2 total)

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