Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out @arosier, and for sharing details on the steps you performed to troubleshoot this. Please share the following and we can investigate this further:

    1. Your Site Health information. You can use this form to share privately if preferred.  
    2. A screen recording of your experience. You can use a service such as Loom or RecordIt to share a screen recording, while using the same form to share this privately by adding a link to the recording in here. 

    When making a recording, please do so from a Chrome browser incognito window. Depending on what we can see, we’ll provide you with some further troubleshooting suggestions.

    Let me know if you have any questions with the above.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 2 replies - 1 through 2 (of 2 total)

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