• Resolved apessoa

    (@apessoa)


    SiteKit is great and works on most my sites.

    However, can’t connect it to analytics in this website, when trying to connect just keeps in an endless loop trying to connect and won’t go beyond that.

    The account has a GA4, and submitted a support via the support form

    thanks in advance

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out @apessoa, and sharing your Site Health information. Based on what you’re describing, what may be happening is Site Kit has an invalid callback URL based on your current site URL. This can happen if you’ve made certain changes to your site after initially setting up Site Kit.

    As I didn’t notice anything unusual from reviewing your site details, please let me know of the following:

    1. At what stage are you redirected?
    2. What is the URL in your address bar when you are redirected in the endless loop?
    3. Can you add an additional character to your site title in your WordPress General settings (Settings > General > Site Title), or make any wording change before attempting Site Kit setup once more? I ask as this will trigger Site Kit to collect fresh data for your site, correcting any invalid records.

    Let me know if you have any questions with the above.

    Plugin Support James Osborne

    (@jamesosborne)

    I’m just following up with you to check whether the error remains? If so please share the information requested above and we can investigate further.

    Plugin Support James Osborne

    (@jamesosborne)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 3 replies - 1 through 3 (of 3 total)

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