Hi, are you sure “2013-01-01/search” is a valid url?
Thread Starter
ashtee
(@ictinus)
Hi Andrea, I’m not quite sure where “2013-01-01/search” as a url is coming from. As far as endpoints and domain goes, everything is set up as the documented steps show and is taken.
The site is currently a staging site that is using a site domain as follows:
https://yoursite.wpenginepowered.com
Thread Starter
ashtee
(@ictinus)
I remade the domain on AWS console and it seems to be connecting properly. Though I am running into a new issue.
It does not seem to be indexing all posts properly. I have over 12k posts and it’s only indexing 288. The site before being migrated to a new server had it all indexed properly.
All settings are the same.
Searchable documents 288
Site documents 288
Index fields 26
Status Running
Info from old site
Searchable documents 14327
Site documents 14324
Index fields 30
Status Running
Current operation-
Hi! Can you provide some screenshot? Just to give me any extra info?
Thread Starter
ashtee
(@ictinus)
Sure here are the following screenshots of the same site before and after. I unfortunately don’t have access to the previous AWS instance.
Previous instance
Current attempt at setting up
Really hoping to get this up and running soon, if you prefer email follow-up let me know
@lando1982
I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.
Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.
If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.
Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.
It’s never necessary to do that. Here’s why.
There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.
- Ask for a link to the https://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
- Ask the user to create and post a link to their
phpinfo(); output.
- Ask the user to install the Health Check plugin and get the data that way.
- Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
- Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
- Ask the user for the step-by-step on how they can reproduce the problem.
You get the idea.
Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.
