Plugin Support
Femi
(@femiyb)
Hello @undarktaker
To better judge what could be causing this, we are interested in a copy of your WooCommerce system report and your latest PayPal Payments log files.
The system report can be accessed from here:
WooCommerce > Status > Get system report > Copy for support
You can copy the log files from here:
WooCommerce > Status > Logs > select “woocommerce-paypal-payments-[…]” in the dropdown and click on view.
You can share it privately with us from here:
https://paypal.inpsyde.com/docs/request-support/
If you send a private message, please include a link to this thread.
Thanks!
Femi
I send a private message with link’s thread. As I have an error I desactivated the paypal payment.
hello,
since we are working on the ticket you opened with us and it seems to be related to a conflict within your site setup, we will mark this thread as resolved and continue supporting you via the personal ticket you opened (since this thread will not add much for the community).
Kind regards,
Joost
I have the same exact issue. Everything was working fine for a couple of years, then a few days ago I started getting: Could not retrieve order error. How was it resolved so I can resolve my situation?
Thanks!
@nelgster Please create your own thread, and the team will look into the problem you are facing.
Just to clarify the error: Most users are currently experiencing this error in with the latest update 1.9.2 in combination with Frontend Optimizations from the SiteGround Optimizer plugin. This will be resolved in the next update and also shouldn’t be a problem with the previous version 1.9.1.
