Error Displaying Media Library

Resolved tetiana45
(@tetiana45)

7 years, 6 months ago

Good day. The plugin causes an error when displaying media files in the library. When you disable the plugin page is displayed correctly. Screenshots attached.

Viewing 14 replies - 1 through 14 (of 14 total)

Plugin Support Dimitris – WPMU DEV Support
(@wpmudev-support6)

7 years, 5 months ago

Hello there @tetiana45,

it seems that the screenshot did get through, could you please resend it? 🙂

Also, is there any error log file in your server that you could share here with us?

Warm regards,
Dimitris

Thread Starter tetiana45
(@tetiana45)

7 years, 5 months ago

I did not find where you can attach a screenshot or file.

calumbrash
(@calumbrash)

7 years, 5 months ago

Hi @tetiana45,

Please upload screenshots online using https://snag.gy/ or something similar and then post the links to the screenshots here.

Cheers,
Calum

Thread Starter tetiana45
(@tetiana45)

7 years, 5 months ago

https://snag.gy/78xZ2N.jpg

Anton Vanyukov
(@vanyukov)

7 years, 5 months ago

@tetiana45,

I see that you are using Imagify and Smush. Please try to disable Imagify and check if the UI is displaying ok. It is not recommended to use multiple image compression plugins at the same time.

Best regards,
Anton

Thread Starter tetiana45
(@tetiana45)

7 years, 5 months ago

Imagify not activated

Anton Vanyukov
(@vanyukov)

7 years, 5 months ago

@tetiana45,

Judging by the screenshot that you provided, there are no errors – just not enough space on the media library table. There’s an Imagify column in the screenshot, that’s why I assumed it was enabled. Are you using any media library functionality extending plugins? Could you try switching WordPress to English? That might shorten the table labels.

Best regards,
Anton

Thread Starter tetiana45
(@tetiana45)

7 years, 5 months ago

I turned to hosting technical support. They discovered this error. After disabling the plugin library, the error disappeared. Now reflected as in the screenshot.

imgur-2018_11_29-16:10:41

Anton Vanyukov
(@vanyukov)

7 years, 5 months ago

@tetiana45,

Unfortunately, I am not able to reproduce similar behavior on a test site. I can recommend you ask support if there is any object caching on the server and why Imagify columns are showing when enabling Smush.

Best regards,
Anton

balsa0
(@balsa0)

7 years, 5 months ago

Same here

Opening media library >>>
POST wp-admin/admin-ajax.php
action: query-attachments
post_id: 0
query[orderby]: date
query[order]: DESC
query[posts_per_page]: 40
query[paged]: 1
>>>
500 Internal Server Error
No response body

Wordpress: 4.9.8 and 5.0.0 (upgrade did not help)
Smush: 2.9.1

Reproducing steps:
Not sure why, but if more than 19 plugins are enabled along with smush (whatever plugins they are), smush breaks the media library. It works fine with any number of plugins if I disable just smush.

List of plugins I use:

Akismet Anti-Spam
4.1 version | Author: Automattic

Contact Widgets
1.6.0 version | Author: GoDaddy

Enhanced E-commerce for Woocommerce store
2.1.4 version | Author: Tatvic

FB Messenger Live Chat
1.4.3 version | Author: Zotabox

GDPR Cookie Compliance
1.2.2 version | Author: Moove Agency

Health Check & Troubleshooting kiválasztása
1.2.2 version | Author: The ww.wp.xz.cn community

iThemes Security
7.2.0 version | Author: iThemes | Get Support

Jetpack a WordPress.com-tól
6.8.1 version | Author: Automattic

Loginizer
1.4.0 version | Author: Raj Kothari

Regenerate Thumbnails
3.0.2 version | Author: Alex Mills (Viper007Bond)

Schema
1.7.2 version | Author: Hesham

Smush
2.9.1 version | Author: WPMU DEV

SSL Insecure Content Fixer
2.7.2 version | Author: WebAware | SSL Tests | Instructions | Get help | Rating | Translate | Donate

Woo Store Vacation
1.2.4 version | Author: Mahdi Yazdani

WooCommerce
3.5.2 version | Author: Automattic | Dokumentáció | API dokumentáció | Prémium Támogatás

Woocommerce Facebook Comment & Share
1.5.6 version | Author: Shameem Reza

WooCommerce Facebook Like Share Button
2.2.4 version | Author: Terry Tsang

WooCommerce Product Image Gallery Options
1.1.0 version | Author: Create and Code

WP Facebook Login for WordPress
1.2.3.3 version | Author: Damian Logghe

WP GDPR Compliance
1.4.5 version | Author: Van Ons

WPSSO Core [Main Plugin]
4.17.3.1 version | Author: JS Morisset

WPSSO Schema JSON-LD Markup
1.36.1 version | Author: JS Morisset

Yoast SEO
9.2.1 version | Author: Team Yoast

Anton Vanyukov
(@vanyukov)

7 years, 5 months ago

Please try to update to the latest version 3.0.0 and see if it fixes your issues. Also, please clear the browser cache and server (if possible) cache after the upgrade.

Best regards,
Anton

balsa0
(@balsa0)

7 years, 5 months ago

unfortunately the issue still exists :/
Anton Vanyukov
(@vanyukov)

7 years, 5 months ago
@balsa0,

Please enable debug log by adding the following lines to your wp-config.php file:
```
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
```
Open the page with errors and share the content of wp-content/debug.log file

Best regards,
Anton
Plugin Support Dimitris – WPMU DEV Support
(@wpmudev-support6)

7 years, 5 months ago

I’m marking this topic as resolved due to recent inactivity. Feel free to post back any update and we can re-open it and carry on troubleshooting! 🙂

Thank you,
Dimitris

Viewing 14 replies - 1 through 14 (of 14 total)

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