Error during resgistration

Resolved trashpea
(@trashpea)

5 years ago

While I try to registre, on the comerce acc creation page, I get the message “We couldn’t configure your account because a problem in our systems. Try again later”

I’ve been trying for several days, i contacted FB and they say they can’t help.

What can i do?

Thank you in advance!

The page I need help with: https://drive.google.com/file/d/1HwJd5_duGMgLj4RQ0TXorcx4q1Whqjvh/view?usp=sharing

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Abhi G. a11n
(@theabhig)

5 years ago

Hi there,

I have just replied to your previous thread and previous comment but missed this new topic you had created.

I’ll paste my reply in below:

—

Can I check which link you used to contact Facebook from?

Generally at this stage of the connection process, they are best placed to explain the error in more detail, especially as it looks like the error is coming from Facebook directly.

Can you please reach out to them from the link I am highlighting in your screenshot with the error message:

Link to image: https://d.pr/i/Zxv3nK

Let us know what Facebook say and we can help further.

Thread Starter trashpea
(@trashpea)

5 years ago

Hi,

Thanks for the quick reply.

I can’t open the link you have sent.

This is the link i used to reach FB support:

http://www.facebook.com/business/help/support.

They have told me to try to Sing out and log in again, but i did not work. So they said the issue is with woocommerce then… so now i do not know what to do…

Thank you again!

Thu P. a11n
(@thup90)

5 years ago

Hi there,

Are you able to contact Facebook through this link from the screenshot: https://d.pr/i/Zxv3nK ?

Looking at our end, I’m not able to find anything in our records for this error. This error is on a Facebook page, so Facebook should be able to provide more details about how to fix it.

Let us know how it goes.

Thread Starter trashpea
(@trashpea)

5 years ago

Hi,

My computer do not open the link you are sending because it is not safe and even turning off all antivirus and security, i am not able to open the link, is there any other link i can use?

Thank you!

Zach W
(@dynamiczach)

Automattic Happiness Engineer

5 years ago

Hi there!

Sure, that link was a screenshot, and it’s this image:

Link to image: https://d.pr/i/Zxv3nK

Are you able to contact Facebook through that link?

As my colleague Thu stated, we’re not able to find anything in our records for this error. This error is on a Facebook page, so Facebook support should be able to provide more details about how to fix it.

Please let us know how it goes.

Viewing 5 replies - 1 through 5 (of 5 total)

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