Hello,
What version of the theme are you using?
Have you tried deactivating plugins one by one to see if the menu works when a certain plugin is OFF?
-Kevin
Thread Starter
Dani
(@danicasati)
I’m using latest version of Virtue free.
I can’t deactivate plugins because of production site.
Any other solution¿
Hey,
Can you post a link to your site? Have you tried contacting your server?
Hannah
Thread Starter
Dani
(@danicasati)
Can I send you link in PM?
Sure, you can send your url here: [email protected]
Hannah
Thread Starter
Dani
(@danicasati)
I’ve sent it with admin credentials.
Looks like you’re not using a Kadence theme. This forum is for Virtue theme only.
Hannah
Thread Starter
Dani
(@danicasati)
I’m using VIRTUE free theme in my e-commerce.
In the site and login you sent me Virtue was not the active theme. Have you changed it?
Hannah
Thread Starter
Dani
(@danicasati)
Virtud child is active theme.
Ok, so looks like you have a plugin or something that is using Virtue theme only for the shop. When I try to login to your shop I am getting this notice:
You have tried to access the “yourwebsite.net | TIENDA” desktop but you do not currently have privileges on this site. If you think you should be able to access the “yourwebsite.net | TIENDA” desktop, contact your network administrator.
You should try contacting your host about this issue. Or else I would say it is likely that your error is being outputted by one of your plugins.
Hannah
Thread Starter
Dani
(@danicasati)
Did you try to log in to main site and then you move to webshop?
Whenever I tried to login to your shop it redirected me the main site. Are you using a plugin to redirect your main site to your shop? If so, which one?
Did you try deactivating your plugins to test if any were conflicting?
Hannah
