So, two separate things here. Let’s break them up:
1. A timeout error is typically a problem with the server itself. You need to ask your hosting provider why the server is timing out.
2. Once you’re able to use FTP, you’ll need to open the wp-config.php file on your with a plain text editor. and make sure that the database connection details are correct. If they are, you’ll need to ask your hosting provider why your database is offline.
FTP fixed. Db still down. Wp-config has db stuff but I can’t confirm them. Can’t reinstall. But can I edit the config file and blank out db info, then reconfigure online?
Thank you
No, next you should ask your hosting provider why your database is offline.
Ok. I edited the config file but still can’t connect. Off to ask them.
Still waiting for a response from them
Can’t I delete the db and all files, then start from scratch? I had a dozen posts which I assume I can retrieve somehow from phpmyadmin . If I reinstall and still have db issues,I’ll know it’s the host and not me
Well, if you delete the database, then you can’t recover anything. 😉
Also, you really can’t do anything with the database if it’s offline.
I meant before I deleted :; So either delete it all and start over, or get the db running, go to phpmyadmin and grab which file? My host hasn’t responded as usual but I’d like to ask them to grab x file from the db. Let them figure it out.
I’m not on my laptop or full sized iPad so can’t get into phpmyadmin. The passes aren’t on my mini iPad or Venue.
You’ll need to follow this guide to backup your database: https://codex.ww.wp.xz.cn/Backing_Up_Your_Database
My host finally replied and said it’s working. I got to the main page and log in but WP-admin is blank. Every other page is blank, too. But the db has posts …
Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.
If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).
Thanks. I can’t do it tonight but tomorrow I’ll ftp in and cross my fingers.
I tried but could not FTP in. I didn’t change the pass as I can’t change it via FTP. Once I change computers I’ll FTP to another site, click the main list of sites, then get into the one I need. I got the site to load and the theme looked fine but I plan to change it eventually. Just checked and the main page only loads. I’ll try again tonight but if not I’ll try the workaround
Fixed. Renamed plugins, got in, disabled all, then one by one reactivated. One I never installed, Reddle, so I deleted it. I’m now looking for a better theme plus a free backup app unlike the ones that require specific versions of PHP
Thank you
