Error forgot password

  • Resolved characterx

    (@characterx)


    8 years, 8 months ago

    When a user clicks forgot password they get an error.

    Fatal error: Call to undefined function retrieve_password() in /home/abtraining/domains/ab-trainingen.nl/public_html/wp-content/plugins/profilegrid-user-profiles-groups-and-communities/public/class-profile-magic-public.php on line 409

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  • Plugin Author ProfileGrid Support

    (@profilegrid0)

    8 years, 8 months ago

    Hi,

    Thanks for writing to us.

    It looks like the issue might be related to your local environment where one of the existing plugins might be creating conflict with ProfileGrid. In order to allow us to debug the problem, could you please provide us following details:

    1- List of all the plugins on your site. Screenshot of active plugins in the dashboard will do.

    2- List of any plugins that you may have currently activated for your browsers.

    Also, will it be feasible for you to share the access details for site dashboard using our support system : https://profilegrid.co/contact-us-2/ , that will allow us to provide speedy resolution.

    We will be waiting for your further response.

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