Error Generate missing Next-Gen images versions

  • Resolved sstoney200

    (@sstoney200)


    1 year, 4 months ago

    Hi, is there some issue with this plugin, when using in WordPress?

    I get endless an whirling when trying to Generate missing Next-Gen images versions..

    We habe paid account (unlimited) so it’s not being limited.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author WP Media

    (@wp_media)

    1 year, 4 months ago

    Hello,

    Thank you for reaching out.

    Regarding the “Generate missing Next-Gen version” tool, unfortunately, there is a known glitch where sometimes it’s not related to generating Next-Gen itself, but to that counter, which might be wrong. Our developers are aware and I really hope that it will be improved soon.

    However, a way to check that all your images are converted in Next-Gen is to enable the display WebP option(Settings > Imagify), so you can check if there are images not displayed in Next-Gen and if there is a Next-Gen version created for them.

    You can check if a Next-Gen version of an image is created if you append .webp or .avif at the end of the image URL.

    Also, on the following link, you can see how to check if your images are displayed in Next-Gen on your site https://imagify.io/documentation/how-to-check-if-webp-image-is-displayed-on-your-site/.

    As you have a paid subscription, it is best to contact support directly for more personalized assistance.

    Best Regards,

    lordyamis

    (@lordyamis)

    1 year, 4 months ago

    I’m having this issue as well. Seems crazy that a plugin that touts its ability to convert, and process images in next gen formats… has problems doing exactly that.

Viewing 2 replies - 1 through 2 (of 2 total)

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