Error generating gallery

Resolved jfbrouillette
(@jfbrouillette)

9 years, 7 months ago

Hi,

I have an issue when adding a new gallery. Old ones are working but when I add a new I have this error message in the article: Error generating gallery.

I generated a new api key to be sure but the issue persists.

No error on JS console and no 404 or any other error…

Could you help?

Thanks

Viewing 7 replies - 1 through 7 (of 7 total)

weblizar_support
(@weblizar_support)

9 years, 7 months ago

Hello jfbrouillette,
the errors appears when there is incorrect api key or album id is passed.
Please check the api key and the album id you are using.
Thanks

Thread Starter jfbrouillette
(@jfbrouillette)

9 years, 7 months ago

Hi,

Thanks for your reply.
I’m 100% sure i’m using the good album ID (no random space at begining nor at the end). I tried with another album ID and it worked, seems that only new albums don’t work…

Any hint on how to troubleshoot this?

Have a nice day

Weblizar – WordPress Themes & Plugin
(@weblizar)

9 years, 7 months ago

Hello jfbrouillette,

Please share your Album Ids.

We will make galleries on local system and get back to you.

Thanks

Thread Starter jfbrouillette
(@jfbrouillette)

9 years, 7 months ago

Hi,

This one works : 72157631279113480
This one doesn’t : 72157675683574475

Interesting fact is that this album get a 404 error but its accessible from my account and published: https://www.flickr.com/photos/laraq_qc/albums/72157675683574475

And this one is accessible: https://www.flickr.com/photos/laraq_qc/albums/72157631279113480

Seems like a problem from their side but if you have any idea I’ll be happy to know.

Thank you

weblizar_support
(@weblizar_support)

9 years, 7 months ago

Hello jfbrouillette,
We’ve checked both the album ids, one is working and other is not. For this you can check the privacy setting of your non working album in flickr. If it is set to “private”..it will not work.For this you have to set it to “public”.
Thanks

Thread Starter jfbrouillette
(@jfbrouillette)

9 years, 7 months ago

Hi,

It was set to public but I clicked on “Apply” (even if there was not changes) and then tried again. It worked.

Hopefully it will help someone else.

Weird.. thanks for your time!

weblizar_support
(@weblizar_support)

9 years, 7 months ago

Most welcome

Viewing 7 replies - 1 through 7 (of 7 total)

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