error getting your inbox

Completed install and updates. “There was an error getting your inbox. Please try again.”

Currently behind a Maintenace plugin.

Working in a WPMU subdomain configuration with SUPERADMIN and Site Admins. I am trying to structure WooCommerce on one subdomain [Celebrations]. Continuously, receive WooCommerce home page error. “There was an error getting your inbox. Please try again.”

ALL desktop security neutered. ALL SITE SCURITY plug ins deactivated. only item active is woo commerce.

Just WooCommerce running – still get inbox error. I have sent test emails to both the SUPERADMIN [[email protected]] and Site admin [[email protected]] to prove deliverability. ALL GOOD.

I have forced the RELOAD option. 50x.

System Status Report

### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.8.5
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ✔ 3.9.2
Log Directory Writable: ✔
WP Version: 6.8.1
WP Multisite: ✔
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.3.21
PHP Post Max Size: 512 MB
PHP Time Limit: 30
PHP Max Input Vars: 6200
cURL Version: 7.61.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 10.6.22-MariaDB-log
Max Upload Size: 1 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

[REDACTED]

### Post Type Counts ###

attachment: 13
customize_changeset: 1
et_pb_layout: 1
page: 9
post: 25
revision: 19
wp_font_face: 36
wp_font_family: 12
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (3) ###

Maintenance: by WebFactory Ltd – 4.17
WooCommerce.com Update Manager: by Automattic – 1.0.3
WooCommerce: by Automattic – 9.8.5

### Inactive Plugins (11) ###

Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.4
Debug Bar: by wordpressdotorg – 1.1.6
Easy SVG Support: by Benjamin Zekavica – 3.9
FluentCommunity: by WPManageNinja LLC – 1.6.11
FluentCRM - Marketing Automation For WordPress: by WP Email Newsletter Team - FluentCRM – 2.9.60
Fluent Forms: by Contact Form - WPManageNinja LLC – 6.0.4
FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.2.90
Loginizer: by Softaculous – 2.0.0
WCFM - WooCommerce Frontend Manager: by WC Lovers – 6.7.18
WCFM - WooCommerce Multivendor Marketplace: by WC Lovers – 3.6.14
WP Fusion: by Very Good Plugins – 3.45.12

### Settings ###

Legacy API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: ✔
HPOS feature enabled: ✔
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: –

### Logging ###

Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 56 KB

### WC Pages ###

Shop base: #9 - /shop/
Cart: #10 - /cart/ -  Contains the woocommerce/cart block
Checkout: #11 - /checkout/ -  Contains the woocommerce/checkout block
My account: #12 - /my-account/ -  Contains the [woocommerce_my_account] shortcode
Terms and conditions: #161 - /terms-and-conditions/

### Theme ###

Name: Bare bones for Divi
Version: 1.0
Author URL: http://www.divithemeexamples.com
Child Theme: ✔
Parent Theme Name: Divi
Parent Theme Version: 4.27.4
Parent Theme Author URL: http://www.elegantthemes.com
Theme type: Classic theme
WooCommerce Support: ✔

### Templates ###

Overrides: Divi-Child/woocommerce/emails/admin-new-order.php

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store
add-to-cart-with-options-stepper-layout

Disabled Features: product-data-views
experimental-blocks
coming-soon-newsletter-template
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
use-wp-horizon
blockified-add-to-cart

Daily Cron: ✔ Next scheduled: 2025-06-05 12:14:38 -05:00
Options: ✔
Notes: 68
Onboarding: completed

### Action Scheduler ###

Complete: 462
Oldest: 2025-05-20 12:14:42 +0000
Newest: 2025-06-04 14:41:13 +0000

Failed: 1
Oldest: 2025-06-04 12:58:26 +0000
Newest: 2025-06-04 12:58:26 +0000

Pending: 1
Oldest: 2025-06-05 02:43:43 +0000
Newest: 2025-06-05 02:43:43 +0000


### Status report information ###

Generated at: 2025-06-04 11:21:51 -05:00

• This topic was modified 10 months, 2 weeks ago by Steven Stern (sterndata).

The page I need help with: [log in to see the link]