error Glossary Term Description

  • Resolved ramirezandujar

    (@ramirezandujar)


    1 year, 9 months ago

    Hello, the Glossary Term Description in some Glossary entries in a document in my page appear as whit line, like empty, the even show empty in my Encyclopedia, even though they were “properly” added.

    What did i do wrong. Best regards.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Nayeem-Ul-Islam Nipun

    (@nayeem-ul-islam-nipun)

    1 year, 9 months ago

    Hi there,
    Greetings. Thanks for reaching out. Hope you are doing well.

    Regarding your query, I have checked the issue and it seems a technical issue from our plugin end. I have transferred this to our Dev Team for further assistance. I will notify you ASAP once I get an update from the Dev Team. Don’t worry.

    Thanks and Regards.

    Nayeem-Ul-Islam Nipun

    (@nayeem-ul-islam-nipun)

    1 year, 9 months ago

    Hi @ramirezandujar,
    Greetings. Hope you are doing well.

    Regarding your query, BetterDocs Glossaries is our pro feature which is only available on our Pro version. I am really sorry that I am unable to help you here with this. I would like to suggest you to contact us here for further assistance.

    We are always available to help you out.

    Thanks and Regards.

    Thread Starter ramirezandujar

    (@ramirezandujar)

    1 year, 9 months ago

    I have the pro version

    Nayeem-Ul-Islam Nipun

    (@nayeem-ul-islam-nipun)

    1 year, 9 months ago

    Hi @ramirezandujar,
    Greetings. I hope you’re doing well.

    Thank you for reaching out. According to the WordPress Forum Guidelines, we’re unable to support commercial or pro products here. Since you’re a valued Premium user, we recommend creating a support ticket here so we can assist you further.

    Rest assured, your issue will be handled with the highest priority.

    Thank you so much for your understanding.

Viewing 4 replies - 1 through 4 (of 4 total)

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