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Forums / Plugin: Security Plugin, Firewall & Malware Scanner with Auto Removal / Error: important_files_listing
(@ronthewebguy)
2 days, 3 hours ago
During a malware scan, the scan goes through almost all the way then ends with this message as a pop-up:
An error
Internal server error.Stage: important_files_listing
I have synced with the cloud 2 times.
(@dimitrycleantalk)
2 days, 1 hour ago
Hello @ronthewebguy,
Please, deactivate the CleanTalk plugin with the Complete Deactivation option:WordPress Admin Page —> Settings —> Security by CleanTalk —> General Settings —> enable “Complete Deactivation” —> Save Changes.Plugins —> Installed plugins —> Security by CleanTalk —> Deactivate and Activate
This option will reset all plugin settings. Don’t forget to insert your access key. The guide is here: https://cleantalk.org/help/remove-plugin-data-anti-spam-security#security
If this does not help, please contact us via our private Ticket System: https://cleantalk.org/my/support/open
Please let us know the results.
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