error importing template

  • igor

    (@igoramatuzzi)


    2 weeks ago

    hi i am having an issue trying to import one template kit. in this case, christmas

    i have deactivated all plugins leaving only elementor and royal addons activates

    the message says:

    Error: Import File download failed.
    Please contact Customer Support and send this Error

    thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Sophia Support

    (@marsismyhome)

    2 weeks ago

    Hi.

    Thank you for choosing our product.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email as well.

    We will analyze your system and replicate the same case. This will help us debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn.

    Kind regards, Sophia

    Thread Starter igor

    (@igoramatuzzi)

    17 hours, 5 minutes ago

    thank you fot your feedback. @marsismyhome !

    i´ve made a clean installation and it worked fine!

    can i rename items in the page builder? for example : “Christmas V1 Header” change to “custom header”

    thanks, all the best!

    Sophia Support

    (@marsismyhome)

    8 hours, 59 minutes ago

    Hi again.

    Yes, you can rename it. Please see the screenshots below:

    https://prnt.sc/6_V2SAKY-YGZ
    https://prnt.sc/UPSYiU2BEoya

    Let me know if this helps.

    Kind regards,
    Sophia

Viewing 3 replies - 1 through 3 (of 3 total)

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