Plugin Contributor
bcrodua
(@bcrodua)
Hi,
What version of the plugin is currently installed?
Please could you send us a copy of the latest backup log? This can be found in the Existing Backups tab.
The contents will be too long to post here directly, but you can use an online service such as Pastebin or Dropbox, and post the link here.
Best Wishes,
Bryle
I am using the latest version, 1.14.7
https://www.dropbox.com/s/bvpnoqn745lzv8d/log.fe7d58ee6f97.txt?dl=0
that’s the link of the log file @bcrodua. Hope you can Instruct me to do something to solve this issue. Thank you very much. I pray for the continuous success of the plugin.
The backup log looks fine – i.e. successful backup.
The error itself means that when it was looking up your account info to display info on the account, there was a problem. But the actual sending of backups to the account is not having a problem.
David
Sorry to answer in this post but I have the same problem on one of my websites. I thought maybe my extra info is of use for this problem.
I’m using the Updraft plugin version 2.14.7.0 with WP 4.7.9 (I want to make a backup before I upgrade WP to the latest version).
What have I done already;
1. Tried to work with the free and UpdraftPlus versions of the plugin.
2. Tried to wipe the settings before trying again.
3. Deactivated all other plugins to see if that helped, but it didn’t.
I noticed that it seems like the orange ‘Complete setup’ screen to authenticate the site shows up twice instead of once. Maybe that’s the problem?
My install doesn’t make a backup either. Here’s the content of the latest log file:
0000.000 (0) Opened log file at time: Tue, 15 May 2018 13:08:06 +0000 on https://www.domain.nl
0000.001 (0) UpdraftPlus WordPress backup plugin (https://updraftplus.com): 2.14.7.0 WP: 4.7.9 PHP: 5.6.35 (fpm-fcgi, Linux srv2a.digihosting.nl 2.6.32-042stab128.2 #1 SMP Thu Mar 22 10:58:36 MSK 2018 x86_64) MySQL: 5.6.27 WPLANG: nl_NL Server: Apache/2.4.33 (Unix) OpenSSL/1.0.1e-fips safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 24.4M | 25.3M) multisite: N openssl: OpenSSL 1.0.1e-fips 11 Feb 2013 mcrypt: Y LANG: ZipArchive::addFile: Y
0000.002 (0) Free space on disk containing Updraft's temporary directory: 336136.8 MB
0000.004 (0) Tasks: Backup files: 1 (schedule: unset) Backup DB: 1 (schedule: unset)
0000.005 (0) Semaphore (fd, wp_options) being initialised
0000.020 (0) Requesting semaphore lock (fd) (apparently not via scheduler)
0000.021 (0) Semaphore lock (fd, wp_options) failed (line 43)
0000.022 (0) Failed to gain semaphore lock (fd) - another backup of this type is apparently already active - aborting (if this is wrong - i.e. if the other backup crashed without removing the lock, then another can be started after 3 minutes)
Hope you have any clues on what could be the problem. Thanks in advance!
marjons, that error log does not resemble the problem in this thread at all. Please do open your own topic so that it can be looked at.
Sorry about that David, it seemed like the same problem.
Gladly, my problem solved itself when I exported and re-imported the database, so there’s no need for my own topic anymore.
