Error in cloud configuration

Viewing 4 replies - 1 through 4 (of 4 total)
  • asako

    (@asako08)

    1 year, 2 months ago

    I am having the same problem.
    BackWPup version 5.0.7.

    • This reply was modified 1 year, 2 months ago by asako.
    Plugin Support Saransh

    (@saranshwpm)

    1 year, 2 months ago

    Hi,

    Please try raising the timeout limit at the server level to at least 600 and test the connection again.

    If the issue persists, let us know, and we can further investigate.

    Best,
    The BackWPup Team

    serg499

    (@serg499)

    1 year, 1 month ago

    I have the same issue with FTPS connection. I tried to increase the time out period to 300 (max allowed value), but the error appeared almost immediately. The same settings are working fine on another website.

    View post on imgur.com
    • This reply was modified 1 year, 1 month ago by serg499.
    benoitfouc

    (@benoitfouc)

    1 year, 1 month ago

    Hi everybody, i found a solution about this issue.
    This “Error in cloud configuration” message was displayed only to say “there is and error on your FTP configuration / authentification”.
    I know, that’s not clear, but please double check your FTP configuration and test your FTP authentification anywhere. That’s gonna fix the issue.

    regards

Viewing 4 replies - 1 through 4 (of 4 total)

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