Error in Free Version When Creating Gallery

  • Resolved andyward75

    (@andyward75)


    1 year, 6 months ago

    I have just downloaded and installed/activated the Nextgen free version. I created 2 galleries but I have had great difficulty with a third. This one only contains PDF files. I keep getting errors and advised to look at the php error log. This error log contains NO ENTRIES for the day!

    I strongly suspect that (unlike Envira!) you do not support PDFs in galleries. But, of course, your website is lacking in any actual information about this. So, I have to come here, raise a ticket and waste even more of my time.

    No doubt, a paid option is available but WHY OH WHY aren’t you upfront with all the facilities on offer. IT really is a PITA trying to pick through all the marketing BS on your sites. Get rid of those halfwits and get technical people to provide useful info.

    So, please. The question is do you support PDFs in your galleries? If so, HOW? Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Barsha Paudel

    (@barsha05)

    1 year, 6 months ago

    Hi @andyward75,

    Thanks for reaching out!

    Currently, NextGEN Gallery doesn’t come with PDF file format support. We suggest using JPEG, WebP or PNG images format to upload the image files on NextGEN Gallery. 

    I’ve made a note of the feature request, and we’ll keep it on our radar to be reviewed as we plan out our roadmap for the future.

    Thanks!

    Carlos Carmona

    (@cecarmona)

    1 year, 1 month ago

    Hi @andyward75 ,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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