Error in importing subscribers

  • Resolved ezekielion

    (@ezekielion)


    6 years, 5 months ago

    When there is a foreign character in the import CSV, the system will show database error and stop importing the subscribers. For example, I have a person with the last name Žilaji. The Z is not really a Z. It will cause an error while trying to import.

    • This topic was modified 6 years, 5 months ago by ezekielion.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Stefano Lissa

    (@satollo)

    6 years, 5 months ago

    Hi, be sure to save the file as UTF-8. Or import copying and pasting in the textarea.

    If the error persists, you could have the database not set as utf8mb4. On status page there is a button to attempt an upgrade.

    Stefano.

    Thread Starter ezekielion

    (@ezekielion)

    6 years, 4 months ago

    I saved them now in UTF8-BOM.

    I discovered a new problem. The first record is always missing in the import.

    Plugin Author Stefano Lissa

    (@satollo)

    6 years, 4 months ago

    Using the default import functionality of Newsletter?

    Thread Starter ezekielion

    (@ezekielion)

    6 years, 4 months ago

    Yes.

    Plugin Author Stefano Lissa

    (@satollo)

    6 years, 4 months ago

    I did a test and that is not happening to me. Could be the file you’re using? Can you send me (stefano[at]thenewsletterplugin.com) a sample of the file which is not working?

    Thank you, Stefano.

Viewing 5 replies - 1 through 5 (of 5 total)

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