Error in opening the ticket

Viewing 4 replies - 1 through 4 (of 4 total)
  • miliighe

    (@miliighe)

    3 years, 3 months ago

    Hello @maepriavaecr ,

    Thanks for contacting us.

    Please check you have set the default value for the “Subject”.

    If not then please go to the Dashboard > Support > Custom Fields > Ticket Fields > Subject > Edit > Add Default value.

    I hope this will resolve the issue, please feel free to get back to us if you face any issues or you can raise a support ticket on our support portal.

    Thread Starter maepriavaecr

    (@maepriavaecr)

    3 years, 3 months ago

    What should I put?

    miliighe

    (@miliighe)

    3 years, 3 months ago

    Hello @maepriavaecr,

    You can put any value at your convenience. For example, “Not Applicable”.

    Thank you.

    miliighe

    (@miliighe)

    3 years, 3 months ago

    Hello @maepriavaecr ,

    Hope you’re doing well. I just wanted to check in with you regarding the issue you had the other day. Was it resolved? Do you need any additional help? Please let me know – I’d be happy to assist you in any case.

    Have a great day!

Viewing 4 replies - 1 through 4 (of 4 total)

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