[NSFW] Error in Product Quantity Determination Area

  • Resolved hasangokgoz

    (@hasangokgoz)


    2 years, 8 months ago

    EN: Hello, on the product page, on the button where the product quantity is determined, it should normally say “1” – “2” – “3”… and decrease and increase with -+ arrows, but once again -+ arrows appear. Customers cannot determine product quantity. I cannot buy more than one product. I would be very happy if you could help me.

    TR: Merhabalar, Ürün sayfasında ürün miktarının belirlendiği butonda normalde “1” – “2” – “3”… yazması ve -+ okları ile azaltılıp çoğaltılması gerekirken bir kez daha -+ okları çıkıyor. Müşteriler ürün miktarı belirleyemiyor. Birden fazla ürün satın alamıyor yardımcı olursanız çok sevinirim.

    https://hizliresim.com/sexrk4a

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ahmed Amir Hossain

    (@ahmedamir)

    2 years, 8 months ago

    Hi @hasangokgoz,

    Thanks for contacting us.

    This issue may happen due to the theme and third-party plugins. Please run a conflict test on your site to determine what actually causes the issue. To do so, first of all, switch your theme to a default theme like 2020 or Hello Elementor and check if the issue is still persists. If that solves your issue, that means the issue is related to the theme you are using.

    If switching to the default theme also doesn’t help, then please check if there are any conflicts between the installed plugin. To troubleshoot the issue, please deactivate other plugins except for ShopEngine, Elementor, and Woocommerce and check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue In this way you will be able to detect which one causes the problem.

    Let me know your findings after performing the conflict test. If the issue persists even after that, let me know. I will take a closer look at this issue and help you to find a solution as soon as possible.

    Waiting for your response and we are always here to help you.

    Regards,

    Amir

    Plugin Support Ahmed Amir Hossain

    (@ahmedamir)

    2 years, 7 months ago

    Hi @hasangokgoz,

    We haven’t received any response from you and assume that the issue is resolved now. For that reason, I’m marking this thread as resolved.

    If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.

    Best Regards,
    Amir

Viewing 2 replies - 1 through 2 (of 2 total)

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