error in submitting form

  • Resolved nicgermanlips

    (@nicgermanlips)


    3 years, 10 months ago

    Hi, I am using the foorms for clinic registration and I could see similar error for others but open this topic now becuase i couldnt find an answer.

    Till last week all the forms I was using were working just fine. Today I updated the plugin and now I cant submit forms anymore. This message appears: An error occurred while processing the form. Please try again

    I then tried to see if the other forms are still working but same error appears.

    Can you please help. Thanks heaps

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    3 years, 10 months ago

    Hello @nicgermanlips !

    I’m sorry to hear you’ve experienced this issue!

    I’ve tested the form and I’ve got the same error as you’ve mentioned.

    Are you using any custom code snippets for Forminator at this site? If so, we’ve made some changes and it’s possible the snippets need to be slightly updated. If you’re using those, please share them through https://pastebin.com so that the code stays intact. Usually the snippets are added to the wp-content/mu-plugins directory.

    If that’s not the case, I’m noticing a 500 error when the form is submitted. It’s a generic error and the details will need to be checked through the logs. Please try the following:

    – add those lines to your site’s wp-config.php:

    define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

    Those should go above the line that says “That’s it, stop editing”.

    – trigger the error
    – check in wp-content/debug.log for any messages related to the issue. If needed, please share those here so we can check them and see how to fix that.

    Warm regards,
    Pawel

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    3 years, 9 months ago

    Hello @nicgermanlips ,

    We haven’t heard from you for a while now, so it looks like you don’t have any more questions for us.

    Feel free to re-open this ticket if needed.

    Kind regards
    Kasia

Viewing 2 replies - 1 through 2 (of 2 total)

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