I get the same message – wondering if its cause im setup on my local?
Any help would be appreciated
@sausagebap @miemsicles I have forwarded this issue to our team.
Once I hear back from them, will let you know.
Please provide us some time.
Looking for your co-operation regarding the same.
@sausagebap @miemsicles We have also tested this flow using SMTP mail, it is working properly.
We would request you to enable the debug mode and look into the error ( if there is any).
You can also send us the error log so that we can assist your accordingly.
@sausagebap @miemsicles I haven’t heard back from you, so I believe the issue has been resolved.
I’m marking this topic complete, please feel free to open a new thread for any further queries.
sorry! I missed the replies!
It’s connected to my Gmail for now so should work –
How do I enable debug mode?
Please advise.
Thanks!
@miemsicles Thanks for reverting back.
You should be receiving the catalog email as all your versions are up to date. If you are also using the updated WooCommerce, then please get in touch with your mail server admin regarding the same.
Please keep us posted.
Apologies for the delay in getting back to you, this is the error I get:
Undefined variable: customer_email in D:\Inetpub\vhosts\forevertreasure.co.uk\wp-content\plugins\woocommerce-catalog-enquiry\classes\emails\class-wc-catalog-enquiry-email.php on line 63
PHP Warning: unlink(): open_basedir restriction in effect. File() is not within the allowed path(s): (D:/Inetpub/vhosts/forevertreasure.co.uk\;C:\Windows\Temp\) in D:\Inetpub\vhosts\forevertreasure.co.uk\wp-content\plugins\woocommerce-catalog-enquiry\classes\class-wc-Woocommerce-Catalog-Enquiry-ajax.php on line 147
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This reply was modified 8 years, 9 months ago by
sausagebap.
@sausagebap Sorry to hear that you have faced this issue.
Will you please provide us a product link so that we can look into this and help you out with it.
Looking for your co-operation regarding the same.
Hi,
@dualcube sorry I missed your reply again, it happens on all products but here’s a link to one:
https://www.forevertreasure.co.uk/product/double-handprint-keyring/
I really need to get this resolved.
Thanks
@sausagebap We have modified our plugin in our GitHub Repository, this will display the error message you are receiving while sending the enquiry. Please deactivate the current WooCommerce Catalog plugin and install this updated plugin in your site from here – https://github.com/dualcube/woocommerce-catalog-enquiry/archive/master.zip
Please do share us the error code you are receiving, so that we can assist you accordingly.
Looking forward to your co-operation regarding the same.
@dualcube Here is the error I’m getting:
Mailer Error: 2, The following From address failed: [email protected] : MAIL FROM command failed,Sender address is not valid for your login. Check your email program settings. ,551,SMTP server error: MAIL FROM command failed Detail: Sender address is not valid for your login. Check your email program settings. SMTP code: 551
I have hidden the From address as it’s a personal address, however I’ not sure where your code is picking it up from, is it getting it from the WordPress User Profile? All SMTP mail should be sent via the WP Mail SMTP plugin and no other plugin that uses mail has this issue.
Thanks for looking
@sausagebap Please use some SMTP plugin like Easy WP SMTP and we are hoping this issue will be resolved.
@dualcube thanks this looks like it’s fixed the problem.
@sausagebap Glad to know that 🙂
I hope you are satisfied with us and you love plugin. A 5/5 classification here – https://ww.wp.xz.cn/support/plugin/woocommerce-catalog-enquiry/reviews/#new-post, would definitely be great a way to share your experience with other users.
This would motivate our team to more and more help and support you guys to run your business without much technical hassle.
Hopefully you are with us 🙂
