Error in task counting and graphs

  • Resolved superbr

    (@superbr)


    9 months, 2 weeks ago

    Hello, how are you? Hope you’re all well!

    I’ve encountered an error. When a user duplicates a task with a large number of tasks, the board displays an incorrect number of tasks. This also happens with charts, which count the incorrect number of tasks.

    I recorded the error screen. See: https://drive.google.com/file/d/1d9pW3Zot-8lcSIUa_evySaXtbwDA4_8w/view

    I had a board with many tasks. I archived them all, and then deleted each one. After duplicating this board, it seems that the archived or deleted tasks are still being counted. I’m not sure if that’s the case.

Viewing 1 replies (of 1 total)
  • Plugin Support Ashim Shil

    (@ashim08)

    8 months, 3 weeks ago

    Hello @superbr,

    I hope you’re doing well, and thank you for your patience!

    We’ve tried to replicate the issue on our end but unfortunately couldn’t reproduce it. To troubleshoot further, please try clearing your site cache. If you are using a caching plugin, you can also try temporarily deactivating it to see if that resolves the issue.

    If the problem still persists after clearing the cache, we recommend opening a support ticket on our official channel [click here] and providing temporary admin access in the support portal. This will allow our team to check the setup directly on your site and provide more precise guidance.

    Best regards,
    Ashim Shil

Viewing 1 replies (of 1 total)

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