• Hi,

    We get this error “Ditt köp kunde inte slutföras. Försök gärna igen. Kontakta butiken om problemet kvarstår” when the customer tries to purchase a order. The problem seems to happen randomly because we cant find any context with which products the customer chooses. We have tried different scenarios but there is no connection to anything. This problem occurred when we updated to the lates version.

    In the meantime we downgraded the plugin so we don’t lose any more purchases

    Can’t see that there is anything in the log either. This is what the log displays on an order that gets the error.

    04-28-2023 @ 09:07:04 - Updating order: array (
    
      'OrderId' => 45652506,
    
      'Cart' =>
    
      array (
    
        'Items' =>
    
        array (
    
          0 =>
    
          array (
    
            'ArticleNumber' => '23016-2',
    
            'Name' => 'Beachflagga Rak - Small (215 cm), Ski...',
    
            'Quantity' => 100,
    
            'UnitPrice' => 111875,
    
            'DiscountPercent' => 0,
    
            'VatPercent' => 2500,
    
            'TemporaryReference' => 'c5c87735f89f2569f7a2c08734466f20',
    
            'RowType' => 'Row',
    
          ),
    
          1 =>
    
          array (
    
            'ArticleNumber' => 'flat_rate:2',
    
            'Name' => 'Frakt',
    
            'Quantity' => 100,
    
            'UnitPrice' => 31125,
    
            'DiscountPercent' => 0,
    
            'VatPercent' => 2500,
    
            'TemporaryReference' => 'flat_rate:2',
    
            'RowType' => 'ShippingFee',
    
          ),
    
        ),
    
      ),
    
      'ShippingInformation' =>
    
      array (
    
        'EnableShipping' => false,
    
        'EnforceFallback' => false,
    
        'Weight' => 0.0,
    
      ),
    
    )
    
    04-28-2023 @ 09:07:11 - Validation callback for Svea order ID (45652506) received
    
    04-28-2023 @ 09:07:11 - Processing checkout for Svea Order ID: 45652506
Viewing 1 replies (of 1 total)
  • Plugin Author The Generation

    (@thegeneration)

    Hi,

    The error is very general and it’s hard to say exactly what cases this.

    Does the message appear inside the Svea Checkout module or above as a message from WooCommerce?

    If the error is inside the Checkout module it is likely to be an issue where Svea can’t reach your website in the background. Make sure that no maintenance, security, etc plugins are blocking access to the site

    You should also check if other plugins could be causing the issue by deactivating them one by one and see if the issue remains.

    If you’re still encountering issues after checking these things, please open a ticket via [email protected] (english or swedish) and provide us with login credentials and we’ll have a look.

    Best regards

Viewing 1 replies (of 1 total)

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