Error installing

  • Resolved hazzashaw

    (@hazzashaw)


    8 years, 1 month ago

    Having had this plugin previously, I was informed of an update. Attempted to run the update but had an error so I deleted the plugin to do a fresh install. Now whenever I try to install I get the following error

    Warning: require(/home/xxxxx/public_html/xxxx/wp-content/plugins/awesome-support/includes/functions-fallback.php): failed to open stream: No such file or directory in /home/xxxx/public_html/xxxx/wp-content/plugins/awesome-support/awesome-support.php on line 385

    Warning: require(/home/xxxx/public_html/xxxx/wp-content/plugins/awesome-support/includes/functions-fallback.php): failed to open stream: No such file or directory in /home/xxxx/public_html/xxxx/wp-content/plugins/awesome-support/awesome-support.php on line 385

    Fatal error: require(): Failed opening required ‘/home/xxxx/public_html/xxxx/wp-content/plugins/awesome-support/includes/functions-fallback.php’ (include_path=’.:/opt/alt/php70/usr/share/pear’) in /home/xxxx/public_html/xxxx/wp-content/plugins/awesome-support/awesome-support.php on line 385

    Amended the error with x’s to omit address details

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author awesomesupport

    (@awesomesupport)

    8 years, 1 month ago

    Hi:

    What happens if you manually upload the files to the plugins/awesome-support folder? Does it activate then?

    Thanks.

    Plugin Author awesomesupport

    (@awesomesupport)

    8 years ago

    Hi:

    Since we haven’t heard back we’ll assume that this ticket is resolved.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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