Error Installing License

  • Resolved Mitchell Bennis

    (@eemitch)


    1 year, 5 months ago

    Error Installing License
    An error occurred while installing your license key.
    Please try again. If the problem persists, please contact Wordfence Support

    This is after moving the site to a new server. I did a manual uninstall, but it still will not work. How can I resolve this issue?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Akash Gupta

    (@emoti02)

    1 year, 5 months ago

    Facing the exact same issue on a new deployment.

    Plugin Support wfpeter

    (@wfpeter)

    1 year, 5 months ago

    Hi @eemitch, thanks for reaching out!

    There can be some issues around the domain/subdomain registered, browser, or timescale from key generation so I would just ensure you’ve checked everything on this page: https://www.wordfence.com/help/api-key/#installing-your-free-license-key

    You can generate an unlimited amount of free keys regardless of email address so having to grab a new one to test won’t affect your ability to get them in future.

    If that doesn’t work, could you try installing the license with your other plugins temporarily disabled to make sure there isn’t a JavaScript conflict preventing the registration action from going through?

    Many thanks,
    Peter.

    Thread Starter Mitchell Bennis

    (@eemitch)

    1 year, 3 months ago

    Thanks. It appear time has fixed the issue here. I’m good to go.

Viewing 3 replies - 1 through 3 (of 3 total)

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