Error Installing License

  • Resolved incl8

    (@incl8)


    9 months ago

    we get this error

    Error Installing License

    An error occurred while installing your license key.

    Please try again. If the problem persists, please contact Wordfence Support

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support wfmark

    (@wfmark)

    8 months, 4 weeks ago

    Hi @incl8, Thank you for reaching out.

    Can you confirm that you are not installing the keys more than 24 hours after generation?

    If not, then please try deactivating and reactivating Wordfence on the Plugins area of your site as this solves the issue for some customers.

    You could also check whether you can install the license when Wordfence is the only active plugin on your site. There could be a Javascript conflict with another plugin potentially stopping the code executing the verification check.

    In some cases, disabling caching plugins resolves the issue.

    Let me know how it goes.

    Thanks,

    Mark.

Viewing 1 replies (of 1 total)

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