I recreated the form from scratch and rounded the calculation of the total amount to an integer. Still having the same error. Users are unable to submit a payment. Here’s the new form:
https://pastebin.com/r5sXBKyM
Hello @elmonty,
Thank you for reaching out and for sharing the form export — we really appreciate it.
I’ve imported your Forminator forms on my end and tested both of them using v1.52.2, but I wasn’t able to reproduce the issue. The form submissions, including payment amounts, are going through as expected without triggering the “Invalid payment amount” error.
To help us investigate this further on your setup, could you please provide a bit more detail on how the issue occurs?
- The exact steps to reproduce the issue (e.g., which fields are filled and with what values)
- Whether the issue happens consistently or only in specific cases
- A link to the form on your live/test site, if possible
This will allow us to better understand what might be triggering the error in your environment and guide you more accurately.
Looking forward to your update — we’ll be happy to continue investigating this with you.
Best regards,
Mina Emad
Do you have a private email I can send the info to?
I can send screenshots of the form filled out if you give me a private message address. I need this solved ASAP so people can pay their dues. Thank you.
This error has now happened to multiple users. Here’s a screenshot of one of the user’s entries and the error.
https://ibb.co/bMFWsVxt
Hi @elmonty,
I understand your concern, and I am extremely sorry about the inconvenience you are experiencing.
I imported the form to a test website at my end, and I was able to replicate the issue. However, I was unable to replicate the issue when I re-created a new form at my end.
I have now brought this to the notice of our code experts to take a closer look at the issue, and we’ll update you here once we have more feedback on this as soon as possible.
Best Regards,
Nebu John
Will we have a fix by the weekend? I am expecting many people to need to pay their dues. Thank you.
Hi @elmonty,
I am sorry, an ETA on this cannot be provided at the moment, as code experts work on more complex issues and have a delayed response time when compared to the general support we provide here. However, I have pinged them to see if we can provide any insights as soon as possible.
Best Regards,
Nebu John
Hello @elmonty,
I hope things are going well on your end.
Our team closely reviewed the form export file. You’ll have to change two places to get the solution in the form.
1. Need to change the checkbox-2 field’s calculation value to 0.35 from 0.035
Screenshot ref: https://monosnap.ai/file/e1Z4G5f5EnFxpEuK6xe80zDlyjPRnI
2. Then change the formula in the calculation field and use ({checkbox-2}/10) instead of ` {checkbox-2}
round(({radio-1}+{checkbox-1}+{number-1})*(({checkbox-2}/10)+1)) `
Screenshot ref: https://monosnap.ai/file/VSV3kL6Kd7220ahhOgGD4x1mD9oxXa.
Please give it a try and share the outcome.
–
Kind Regards,
Imran Khan
Thank you for coming up with a workaround quickly. It seems to work!
Hi @elmonty
I’m glad that this issue is resolved. If you have a moment, I would very much appreciate it if you could quickly rate our plug. This will help us to keep this plugin available for free. https://ww.wp.xz.cn/support/plugin/forminator/reviews/#new-post
Best Regards
Patrick Freitas
